FAQs

FAQs

Here are answers to the most frequently asked questions we receive about our vehicle service contracts. If you don’t see your question here, please contact us directly.

Q: What is a vehicle service contract?
A: A vehicle service contract covers the costs associated with vehicle repair, including parts, labor and sales tax for certain repairs or replacements, which may be required after a manufacturer's warranty expires.

Q: Where can I use my coverage plan?
A: All of our policies can be used anywhere in the United States or Canada. Just take your vehicle to any ASE certified repair facility and present your coverage booklet before the work is started. The shop will call in the claim and get paid directly for all of the approved repairs.

Q: Do I need coverage even if my car is brand new?
A: All vehicles break down, old or new. The best time to protect your vehicle is early on because you qualify for the highest level of coverage at the best price while the vehicle is still new.

Q: What does my coverage include?
A: Each policy covers the cost of parts, labor and taxes along with complimentary roadside assistance and towing. Rental car benefits are also available for up to five days when your vehicle is kept overnight at the repair facility while the approved repairs are being completed.

Q: Is my vehicle service contract transferrable?
A: If you sell the vehicle before your policy expires, our coverage plans allow you the flexibility of transferring the coverage to the new owner of the vehicle. This can be very helpful because it gives the buyer peace of mind when purchasing your used vehicle.

Q: How do I know if my vehicle is eligible?
A: Our plans typically cover most vehicles up to 10 model years old and up to 150,000 miles. In some cases, your vehicle may or may not qualify for coverage. To get details on the eligibility of your vehicle, just contact our representatives and they will to assist you throughout the entire process.

Q: Can I wait until my car breaks down before buying coverage?
A: Unfortunately, a vehicle service contract does not cover any pre-existing condition the vehicle has prior to purchasing the coverage. It is important to purchase coverage while the vehicle is still in a working condition in order to get maximum peace of mind.

Q: How are my claims paid?
A: Our coverage plans pay the claim directly to your repair facility. This means that you do not have to waste any time. Unlike other providers, you do not have to pay up-front or wait for a reimbursement check to arrive in the mail. You are protected and the claims are paid directly for you.

Q: Who do I contact if my vehicle breaks down?
A: If you are stuck on the side of the road, just call our roadside assistance number. Someone will come out and make sure your vehicle gets to a certified repair facility safely. Roadside Assistance also provides assistance for flat tires, lock-out service, jump start, fluid delivery and much more.

Q: Can I get coverage on my used car?
A: Yes, it's never too late to cover your vehicle for future repairs. Just request a quote on our website or call us directly, and one of our representatives will contact you to determine the coverage you qualify for, helping you protect your future.

Q: Do I have to wait for my car to get fixed?
A: With our coverage plans, you have car rental benefits available. If your vehicle requires numerous amounts of labor hours and must be kept overnight, you can obtain a car rental for up to five days on all of your approved repairs.

Q: If I have car insurance, do I still need a vehicle service contract?
A: Car insurance covers you in the event of a collision or physical damage. It does not cover mechanical and electrical repairs. A vehicle service contract covers you for repairs such as when your check engine light comes on or if your car will not start. You can be extra careful to avoid an accident, but cars will break down no matter how carefully you drive. A vehicle service contract provides you with many years of worry-free driving.